FAQ
What do you need from me to get started?
A list of employee names and emails. Phone numbers are helpful in case there is an error with their email. Include their job position if you plan to have different products available to different positions. Let us know how much allowance the employees receive and how often the allowance is replenished and we’ll handle the rest.
What are my responsibilities?
Aside from the initial setup, just let us know when an employee joins/leaves the company so we can make the update. If you need any specific reporting on the program, we will set that up to hit your inbox every month or quarter.
What are the allowance options?
-How often do they receive their allowance? Quarterly? Yearly?
-How many orders can they place per allowance period? Limiting the number of orders can help reduce shipping costs.
-Does the allowance expire at the end of the allowance period or roll over?
-Which items can they use the allowance on? Allowance can be limited to specific items and quantity of items.
How do you deal with backorders?
We have a button that gives the customer the option to allow one of our 10+ year industry experts to find a suitable replacement item if there is a backorder.
What are the payment options?
Net terms are most common. We accept credit cards.
Which brands do you carry specifically?
Carhartt, Ariat, NSA, Dickies, True North/Dragonwear, Lapco, Lakeland, Red Kap, Reed, Bulwark, Wrangler, Kishigo, Neilsen, Nasco.
We also carry a lot of popular office wear brands such as Nike, Under Armor, Northface, Travis Mathews and more.
How can employees contact you for help?
However they are most comfortable. We respond to emails, texts and calls. We also have a contact form on our website.
How does this work for a purchasing manager ordering for employees?
There a couple options. You can place one big order and write the employee’s name in the notes section of each item as you add it to the cart. Or you have the ability as the manager to hop in and out of individual employee accounts, placing orders as the individual employees as needed.
How long does it take receive orders?
Embroidered workwear usually takes about 15 business days. Non-embroidered gear takes 5-10 business days.
What happens when employees that leave/join the company?
Just shoot us an email with their name and email and we will make the update.
For an employee leaving the company: we will delete their account and check if the employee has any recent orders can still be cancelled.
For an employee joining the company: we will send an introductory email explaining how to use the website and how to contact us for help.